SPECIAL ORDERS AND CUSTOM HAIR PIECES - ORDERING
Thank you for your Order we value your business.
As our special order units and extensions are custom made, and our designers/manufacturers are located overseas we need to allow time for the manufacturers to receive the funds, make the order and transit time from over seas to Australia.
This process takes between 2-8 weeks, (and some up to 12 weeks, or complex orders or busier times, such as christmas. We will advise of items that take up to 12 weeks)
Once your order is ready and we have received it in the salon, we will then contact you to make an appointment. We are unable to book you an appointment until the order has been received.
Our orders are NON REFUNDABLE.
Please consider this prior to purchasing.
If you change your mind during the wait process, you will lose your 50% deposit, and in some cases you will still be expected to pay the remainder balance.
Please note, until the 8 week allocated wait time has expired, we will not follow upon your order, at the request of our supplier.
We look forward to working with you soon, and will contact you for an application appointment as soon as your hair arrives!