FAUX HAIR REPLACEMENT
APPOINTMENT PREPERATION
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confirming your appointment
You will receive a confirmation text message from our system 48 hours prior to your appointment.
Please reply YES to confirm your booking.
Unconfirmed appointments may be automatically cancelled.
If you need to make any changes, please call the salon directly.
Please note that cancellation or rescheduling fees may apply
additional guests
Due to the sensitive and personalised nature of our services, we kindly ask that you do not bring additional guests, children, or infants to your appointment.
We encourage you to take this time to relax and enjoy your service.
PREPARE YOUR HAIR
Your confirmation text will include any additional preparation details specific to your service.
For all services (including blonde services), please:
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Wash your hair within 24 hours of your appointment
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Arrive with clean, dry hair
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Ensure your hair is tangle-free and product-free
If you are unable to do this, please contact us in advance to add a cleanse service to your booking.
arriving on time
We understand that delays can happen. If you are running late, please contact our team as soon as possible.
Arriving more than 15 minutes late may result in:
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A shortened service time, or
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Rescheduling of your appointment (fees may be charged)
payment
We accept the following payment methods:
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Cash
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EFTPOS
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Bank transfer (must be completed at least 3 days prior, as some banks require processing time)
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We also offer Zip Pay for:
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New toppers
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Wigs
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New set extensions
If you plan to use Zip Pay, please ensure:
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You have sufficient funds available
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You notify the salon prior to your appointment day
cancellation policy
We require 48 hours’ notice for any cancellations or rescheduling. For full day booked appointments 7 days notice is required
Changes made within 48 hours of your appointment will incur a 50% cancellation fee, including rescheduled appointments, this includes illness, emergencies. Rescheduling may be up to a 8 week wait. It is our policy to reschedule large appointment only once.
bring inspiration photos
If you have a photo of a hair colour or style you love, please bring it with you. This helps us better understand your goals and provides a great starting point for your consultation.
If you are experiencing hair loss, we recommend bringing photos of your previous hairstyles
parking and travel
We are conveniently located near a bus stop, with free side street parking available nearby.
Please note:
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Parking at the nearby chemist is limited to 15 minutes only
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Kindly avoid using this space to prevent fines
what to wear
Please wear loose, comfortable, dark clothing.
Some of our services can be lengthy, so comfort is important. While we take great care, there is a small risk that clothing may be affected during colour or basin services.
We provide protective smocks if you prefer.
We also ask that you avoid wearing dangly earrings
services times
Due to the personalised and sometimes unpredictable nature of our hair loss services, we are unable to provide exact timing estimates.
If you need to leave by a specific time, please let us know before your appointment.
You are also welcome to call 20 minutes prior to check if we are running on schedule.
food and drinks
We offer a selection of teas, coffee, beverages, and light refreshments for you to enjoy.
There is also a convenience store and coffee van located downstairs.
You are welcome to bring your own food or snacks if you prefer.
what to bring
Please feel free to bring anything that will help you feel comfortable and relaxed during your appointment.
You may wish to bring:
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Your laptop if you need to work or browse
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A book or something to read
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Slippers for added comfort
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Your favourite snacks or drinks
We also offer:
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Netflix for your entertainment
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A warm, welcoming environment with friendly conversation
Our technician is also a fully qualified counsellor, providing a supportive and understanding space throughout your visit.