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​RESERVATION CONDITIONS & SALON POLICIES

At Faux Hair, we understand that plans can sometimes change. However, when you book an appointment, that time is exclusively reserved for you, your stylist, and the preparation required for your service.

We kindly ask that you respect the time our team has set aside for you, as well as other clients who may have missed the opportunity to book that appointment time.

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APPOINTMENT CHANGES & CANCELLATIONS

• We ask that all appointments booked are genuine commitments. If you need to cancel or reschedule your appointment, we require a minimum of 48 hours’ notice.

• Cancellations made with less than 48 hours’ notice, no-shows, or late rescheduling will incur a 50% service fee. This fee will be deducted from your deposit where applicable.

• If the required fee is not paid, Faux Hair reserves the right to decline future appointments until the outstanding balance has been settled.

• We understand that genuine emergencies can happen, and we will always do our best to be understanding. However, our cancellation policy applies consistently to ensure fairness to our team and all clients.

• Late arrivals more then 15 mins will need to be rescheduled, cancellation fees apply. 

• we love an early arrival, however if you do arrive to your appointment early, please wait down stair until your appointment time, as some of our clients may feel uncomfortable discussing their personal circumstances or hair loss in front of additional guests, and we want to maintain a comfortable, private and supportive environment for everyone.

 

CHILDREN, INFANTS AND ADDITIONAL GUESTS  

Due to the sensitive nature of our services, we do not allow clients to bring additional guests, children or infants with you to your appointment. 

we strive to book services one on one, however we do have other staff seeing guests, that may feel uncomfortable discussing their personal circumstances or hair loss in front of additional guests

If you do have someone accompanying you, we ask that they wait outside the salon during your appointment. There is a lovely café downstairs where they are welcome to relax and enjoy a coffee while you are being looked after.

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DEPOSITS & BOOKING PAYMENTS

All appointments at Faux Hair require a 50%–100% deposit at the time of booking.

Your deposit secures your appointment time, stylist and, where applicable, the products and materials required specifically for your service.

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PAYMENT OF SERVICES

All services and outstanding balances must be paid in full at the completion of your appointment.

Please ensure you have the required funds available prior to booking your appointment.

We offer Zip Pay finance for new toppers and wigs only, subject to prior approval. A salon fee applies to Zip Pay transactions.

If you would like to use Zip Pay, please advise our team before your appointment so we can assist you with the process.

Payments can also be made by bank transfer up to 3 days prior to your appointment, or by cash on the day.

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OUR POLICIES

Our policies are in place to protect our clients, our stylists and our small business, and to ensure that we can continue providing the high level of care and service our clients deserve.

We kindly ask that you do not request exceptions to these policies. While we appreciate that individual circumstances can arise, we need to apply our policies consistently and fairly to all clients.

By booking an appointment with Faux Hair, you acknowledge that you have read, understood and agreed to these Reservation Conditions and Salon Policies.